- Mr. Singh did this to understand the needs and concerns of Uber customers.
- It is a common practice that can be practiced by a company operating in India
- However, although many Uber drivers phoned their customers before they knew about the downhill
- All of Prabhjot Singh’s program was to know how Uber operates at a lower level
- customers inquired about the identity of the driver of a minibus……
With a unique and touching act, the President of Uber India and South Asia, Mr. Prabhjot Singh, has decided to steer the wheel of the Uber cab all day. Mr. Singh did this to understand the needs and concerns of Uber customers.
It is a common practice that can be practiced by a company operating in India. Mr. Singh decided to become the Uber driver for a few customers, as an opening and share its happiness for their customers. in the heart of the country.
The day began with Prabhjot Singh carrying the wheel of the Maruti Suzuki Dzire. which is registered under Uber services as a daily cab. You have decided to work in the same way as other Uber drivers often do.
However, although many Uber drivers phoned their customers before they knew about the downhill, Singh did not ask any of his customers the same question. He recently accepted customer bookings and arrived at his destination. It was only after arriving at places that Singh introduced himself as Uber India President to customers.
At first, customers introduced to Prabhjot Singh on board were thrilled to hear who he really was. A few of those customers shared their experiences on LinkedIn.
Customers tested online
One of these customers inquired about the identity of the driver of a minibus with Google and LinkedIn to match Singh’s identity and to know if he had been driving the Uber cab of the day. He also shared his photo with Singh saying it takes a lot of spirit and humility to get to the root of the problems the company is facing and the expected information from the targeted customers.
All of Prabhjot Singh’s program was to know how Uber operates at a lower level. Although cable internet services such as Ola and Uber claim to make the lives of their customers easier, the underlying reality may sometimes differ.
There have been incidents related to passenger safety and unnecessary rising fares charged by taxi drivers, which have been a few major problems for taxi internet service and customers.
All of this Prabhjot Singh experience driving an Uber car itself demonstrates the importance of knowing the preferences and feedback of your customers at a low level. It is not uncommon in India for a top employee to work at a very low level under his or her position. Singh’s act has earned him and Uber a great deal of fame.